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Customer Service Representative (Order Processing)

Salary undisclosed

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The Opportunity

Adecco is partnering with a MNC German-Swiss MNC Equipment Manufacturer, and we are looking for a experienced Customer Service Representative to join their business! Reporting to the Customer Service Manager, with experienced in Order Processing or Sales Coordination to handle customers' order fulfilment needs and feedback.

  • Permanent, Full-time opportunity
  • Location: West region, near Clementi
  • Working hours: Monday - Friday, 8am to 5pm / 9am to 6pm
  • Salary Package: up to $3,500 basic + AWS + VB

The Job

  • Manage customer orders for parts and repair units, ensuring efficient processing and delivery.
  • Oversee the Turn Around Time (TAT) for repairs, monitor and follow up on sales and purchase orders, and handle customer complaints with effective solutions.
  • Administer retrofit and warranty processes, generate reports, and perform administrative tasks.
  • Serve as the liaison between departments such as Workshop, Logistics, and QA regarding customer orders.
  • Provide on-call support for urgent issues (e.g., Aircraft On Ground, AOG) if required, and work to reduce un-invoiced activities.
  • Perform additional tasks as assigned.

The Talent

  • Min A Level Holder.
  • Proficient in IT and Microsoft applications, especially MS Excel.
  • Familiar with BaaN software or similar systems such as ERP and SAP.
  • Capable of working independently and professionally, demonstrating responsibility and autonomy.
  • Flexible and willing to work outside regular hours when necessary.

Next Steps

  • Prepare your updated resume (please include your current salary package with a full breakdown such as base, incentives, annual wage supplement, etc.) and the expected package.
  • Apply through this application or send your resume to [email protected] in MS Word Copy. We'd love to hear from you!
  • We regret that only shortlisted candidates will be notified.

Chua Wei Ling

Direct Line: 8126 9981

EA License No: 91C2918

Personnel Registration Number: R2197152