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Guest Services Executive (Supervisor)

Salary undisclosed

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Responsibilities

  • Greet and assist guests at the lobby.
  • Handle cashier duties in accordance to Front Office Policy & Procedures and MOHG Controller’s Policy & Procedures.
  • Check cash float at the beginning and end of each shift to ensure at all times that amounts are correct.
  • Provide quality service to the guests by responding to requests promptly, efficiently, and courteously during check-in, check-out and throughout the guest’s experience.
  • Address special guest preferences recorded in guest history profiles.
  • Communicate and coordinate with Concierge, Housekeeping, Telephone, Reservations and Room Service colleagues to ensure service consistency and guests’ satisfaction.
  • Handle guests incoming and outgoing correspondence (facsimile, messages, mail, etc.).
  • Communicate clearly and establish a good working knowledge of the Finance Department so as to facilitate guests and Management requests for historical data.
  • Co-ordinate and facilitate Airline layovers groups arriving and departing from the hotel (room allocation, room type preference, etc).
  • Provide professional services and executive support to Guest Services Executive (Club and Concierge), Reservation and Business centre department after operating hours.