Technology Operations Manager

Full Time, onsite
Tengah General and Community Hospital
West Region, Singapore

Salary undisclosed

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A new chapter in healthcare, caring for individuals and cultivating thriving communities in western Singapore

Nestled in the lush evergreen town of Tengah, the new Tengah General and Community Hospital (TGCH) will be an exciting and innovative health campus providing a comprehensive range of clinical specialties and healthcare services including emergency, inpatient, rehabilitative and outpatient specialist care.

As part of National University Health System (NUHS) cluster, this state-of-the-art facility is slated to be ready by early 2030.

Intricately connected with the surrounding community, Tengah General and Community Hospital offers you the opportunity to create a healthcare facility of the future, tightly integrated with the residents and nature. As a people-focused organisation, we believe in respect and recognition. By harnessing the passion and strength of our team and putting them at the core of our culture, we create a nurturing environment to excel and deliver fulfilling care.

Be part of our groundbreaking team to bring our vision to life – a hospital in a forest, and a healing oasis within the hospital. #TeamTengah #tengahhealthcampus #tgch

Manager, Operations Technology

As Operations Technology Manager, you shall be responsible for leading projects that implement new technologies and drive innovation within a healthcare organisation.

Key responsibilities:

Collaborate with stakeholders across clinical, IT, operations and other departments to identify opportunities for improvement through new technologies. This could include technologies like telehealth, digital twins, AI/analytics, robotics, wearables and more.
Identify, evaluate, and recommend new technologies and innovations to improve patient care, enhance operational efficiency, ensure manpower sustainability.
Identify clinical needs and opportunities for digital transformation and performing needs assessments, cost-benefit analyses, and research to build business cases and project plans for investing in new healthcare technologies. Perform product evaluation of new technologies and conduct project feasibility study.
Develop project scopes, timelines, budgets, risk plans, and resource requirements for healthcare IT implementation projects. Lead the procurement and tendering process.
Lead cross-functional teams through the planning, design, testing, training, and rollout phases of implementing healthcare technologies.
Manage vendor relationships and outsourced development activities if external partners are involved.
Monitor project progress and milestones, managing issues and risks, and keeping key stakeholders updated.
Implement quality management protocols and ensuring projects meet clinical, IT, compliance and security standards.
Keep abreast of healthcare industry trends and innovations that could further the organization's clinical, operational and technology strategy, institution/cluster and national directive and strategies.
Serve as the secretariate for the technology and innovation workgroup and liaison to the group IT, informatics and medical informatics office.
Assist with administrative tasks when required which include the coordination of meetings, preparation of meeting material and recording accurate notes/minutes in complex meetings.
Manage, guide, participate and support the health innovation office in meeting the innovation and digital transformational goals of TGCH.
Any other tasks which may be assigned from time to time.

Requirements:

Bachelor in any discipline with at least 6 to 8 years working experience, preferably in a hospital setting or relevant domain.
Strong technical skills including a sound working knowledge of Microsoft Office and Adobe Acrobat.
Tech-savvy with an ability to learn new software and other relevant programs.
Good command of spoken and written English language.
Possess strong analytical, communication, written and presentation skills.
Excellent communication and influencing skill.
Ability to work independently and in a team and across teams with minimal supervision.
Attention to detail, ability to prioritize workload, well organized and multi-task in an effective and timely fashion.
Able to work in a fast paced and dynamic work environment, quick thinker and an effective problem solver.
Responsible, proactive attitude and determination to ensure required outcomes are achieved.
Keen interest and passion in keeping abreast with the latest healthcare and knowledge management trends to develop fresh content and ideas.