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Responsibilities:
- Be Level 2 and beyond support for IT infrastructure related incidents. Work on reported incidents and manage escalations until workaround is found and service is returned to normalcy. Update the incidents status in Cognita IT Service Desk System. Escalate the incidents to Level 3 in accordance to procedures if not resolved.
- Monitor IT infrastructure service operation and proactively resolve any issue before it affects IT services.
- Proactively monitor IT infrastructure usage, plan and execute capacity expansion to minimize service disruption.
- Protect IT infrastructure from computer virus and malware infections, DDOS attacks and unauthorized access through provisioning of IT security measures.
- Plan and execute IT infrastructure related projects including provisioning of new infrastructure, upgrade of IT infrastructure and deployment of new services.
- Document IT infrastructure design and configuration and keep the documentation up to date for operational reference.
- Deliver IT infrastructure projects on time on time, within budget and with quality. The Senior IT infrastructure Engineer is expected to lead and deliver the projects.
- Perform system administrative works to ensure that systems such as G-suite, Office 365 etc are kept up to date and secure.
- Perform other duties as directed by the IT Director, Helpdesk Manager or such persons as the School may designate.
The individual and their Experience:
- A diploma or degree in an IT related discipline
- At least 5 years of working experience in IT Support
Good knowledge in some of these areas:
- Microsoft Windows Server Operating System
- VMware Virtualization
- Cisco IOS, network switch, network router and IP Telephony
- Apple IOS, OS X Operating System
- Microsoft Active Directory
- Microsoft Office 365 and Google G Suite
Interested applicants please submit your application with your expected salary and notice period to be considered for the role.
We regret that only shortlisted candidates will be notified.
As part of any recruitment process, we collect and processes personal data relating to job applicants. We are committed to being transparent about how we collect and use that data and to meeting our data protection obligations. By applying to this post and sending us your resume, you agree to the collection, use and/or disclosure of your personal data in the manner as set out in our Data Protection Notice for Job Applicants which can be found
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Click below to view the data protection notice.
https://ap.logicalis.com/sites/default/files/2022-10/PIMS-A7.3-01%20Attachment%20I%20DP%20Notice%20for%20Job%20Applicants_updated9sept22.pdf.
