Desktop Support Specialist

Responsibilities:

• Handle all users' desktop requests and resolution.
• Manage the ticketing system from input of request case, monitoring, status update, to case closure.
• Printing and hardware
• Network connectivity and VPN
• Operating systems and hardware
• Conferencing tools
• Handle user onboarding and offboarding processes
• Manage user accounts and email in Active Directory and Exchange/Office 365.
• Troubleshoot and resolve issues related to:Email and Microsoft Office applications
• Oversee system and user data backups.
• Maintain IT asset inventory

Requirements:

• Diploma or equivalent qualification
• Minimum 1 year IT support experience (preferably in IT System Integrator or Managed Service Provider environment)
• Strong troubleshooting and customer service skills
• Excellent interpersonal and communication abilities
• Adaptable, positive attitude, and team-oriented
• Self-motivated learner with interest in technology
• Required to take Technology Certifications.