APJ Migration Success Manager, WWPS APJ Migrations Team

This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Description

Would you like to be part of a team that is redefining the IT industry? Amazon Web Services (AWS) is leading the next paradigm shift in computing and is looking for world class candidates to help drive migration success with Public Sector Customers and Partners in Asia Pacific and Japan (APJ).

As a Migrations Success Manager, you will help to build AWS customer satisfaction and revenue growth through the engagement of AWS Customers and Partners on large cloud migration projects. Working closely with AWS multi-disciplinary teams (sales, customer success, solutions architecture, support, professional services) you will drive engagement and accelerate migration of legacy solutions to AWS. Are you passionate about improving processes, driving effectiveness and efficiency to help internal teams provide value to our customers to significantly differentiate business outcomes through successfully moving to AWS at scale?

You will have the opportunity to work closely with Migration Specialists, Sales Operations and Solution Architects. You will be part of the Global Migration Success team supporting APJ and will organize the onboarding of public sector migration customers', deliver operational solutions that monitor and report migration progress. You will collaborate with Customer Success Managers on their migration and modernization activities to ensure consistency with AWS guidelines; and to proactively assess adoption risks, anticipate bottlenecks and escalate as needed.

At AWS, we value critical thinking, self-motivation and the ability to deal with ambiguity. You should bring a cool head, operational background, be detail oriented, have excellent problem-solving abilities and be an exemplary communicator. We love people who innovate, use data to make decisions and can express themselves thoughtfully. We want you to be passionate about delivering a great customer experience and love contributing to a team goal.

#aws-ags-asean

Key job responsibilities

• Build and continuously improve the presales to migration assessment/readiness internal interlock mechanism at scale to help customers successfully migrate their business to AWS
• Analyze data and build trends/reports; manage key performance indicators (KPIs), regularly reporting on them and associated corrective actions and insights
• Review best practices used by our Commercial Sector team members; develop documentation and coordinate mechanisms across teams to help accelerate customer migrations
• Provide training and support to field teams (Customer Success Managers, Sales and Partner teams) with migration tracking tools and analysis
• Drive continuous improvement in the methodologies through collaborative and proactive activities across the global migration teams
• Work with Business Development team to identify customers' already migrating to AWS and build a follow up mechanism to provide value to the customers'
  
  

About The Team

Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon's culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren't focused on how many hours you spend at work or online. Instead, we're happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.

Basic Qualifications

• 3+ years of program or project management experience
• Bachelor's degree or equivalent
• Experience using data and metrics to determine and drive improvements
• Experience with sales CRM tools such as Salesforce or similar software
• Experience working cross functionally with tech and non-tech teams
• 3+ years of field customer/partner engagement experience with a software, cloud, or technology vendor or vendors, to deliver cloud migrations
  
  

Preferred Qualifications

• Experience building processes, project management, and schedules
• Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
• Strong analytical skills, and demonstrated ability to turn detailed data analysis into useful strategic insight in order to drive customer adoption and make appropriate recommendations to the business.
• Demonstrated experience working and communicating with multiple stakeholders and cross-functional teams, including sales reps and managers, solutions architects, professional services, partner development, and other functional teams.
• 6+ years of relevant work experience in technology enabled consultative, delivery, or solution roles focused on enterprises.
• 3+ years of experience in customer facing roles delivering large scale migrations or extensive customer engagements