Operations Programs Manager (Process Improvement), KFC ASIA

Why Should You Work for KFC?

At KFC, we pride ourselves on being original. We even named our recipe after it. But for us, the answer to the question is simple. Be You. Everyone at KFC is different. Unique. It’s what makes us special - Our people, The Originals. And we welcome you to join us. Bring your individuality to the table. Bring your grit and energy. Bring your spirit. Your story. Your drive and your passion. Bring it. Every piece of you. Even the parts you don’t like. Because we value our people no matter what. We’ll feed your potential and we’ll support you; to be your best self, to make a difference, and have fun. Together, we can be part of something truly extraordinary. All you have to do, is Bring it.

About the Role

We have an ambition to be the most loved QSR brand in Asia. You will play a key role in helping grow KFC’s business through activating the Asia Operations Strategy of elevating our restaurant experience through process and simplification projects, using data and insights to drive ease through operations initiatives.

Critically you will be working with key stakeholders to influence and achieve the Operations and Business Unit strategic objectives by providing insight-informed direction to both Yum and franchisee members as required by the opportunity and need this job role defines and leads.

What Success Looks Like

Your role is critical to enable franchise partners across One Asia BU in running profitable operations by delivering key Operations KPIs through leading Operations excellence programs in franchisee stores in designated markets and designing activities including execution of strategies, programs, and processes.

You will be based in Singapore with some traveling required.

MAKE A DIFFERENCE… with your role’s responsibilities

You will be responsible for:

DATA & INSIGHTS LEADERSHIP: (40%)

• Leverage data to track and drive ops performance including brand standards (ROCC), food safety standards, guest experience standards, speed etc.; and identify insights and opportunity areas
• Benchmark our restaurant performance internally and against competitors
• Develop, implement and maintain One Asia Balance Scorecard across all franchise units
• In collaboration with digital, develop and eventually automate recurring reports, including dashboards and periodic reporting
• Seek opportunities and perform ad hoc market analysis (e.g. speed of service, delivery rider efficiency, cost of labour)
• Support franchise business/operations managers in preparing their market visits
• Support Operations Performance Managers in the execution of operations market incentive programs

RESTAURANT PROCESS IMPROVEMENT: (50%)

• Own restaurant capacity modelling for all markets incorporating both equipment and product velocity
• Own labour efficiency modelling and optimisation, identifying labour improvement opportunities and benchmarking
• Work in partnership with marketing, FIT and technology teams to establish processes, guardrails, and programs to simplify operations in the restaurants: menu simplification and optimization, packaging, automation
• Coordinate and conduct feedback process to ensure i) operations issues are identified and resolved ii) continuous improvement of Franchisee’s Ops efficiency and competitiveness

MISC. DUTIES REQUIRED: (10%)

Support the team in the production of reports, documents and presentations when needed

Liaise with franchise partners and other Yum! business units when necessary

• Support key BU initiatives such as Ops Forums, Colleges and alike depending on the markets strategic needs
• Manage projects critical to the business within timelines and multiple stakeholders

Other ad-hoc duties as assigned

BRING YOUR BEST SELF… with your top-notch qualifications

You must be:

• A bachelor’s degree holder, preferably in Business, Engineering, or related fields
• Experienced with at least 3 years of working experience in business process and systems improvement related job roles.
• Commercial and strategic ability including understanding financial statements and recommend solutions to business problems.
• Analytical thinking and root cause analysis capability with the ability to apply actions to drive consistent change.
• Prior knowledge of restaurant environments and/or process management methodology would be a plus.
• An excellent communicator with good time management skills and multi-tasking ability
• Proficient in Windows applications, especially Excel and PowerPoint
• Interested in data analysis and digital tools
• Detailed, meticulous and professional
• Discreet in handling confidential information
• A quick learner with a positive attitude
• Able to work well under pressure at all times
• This role will highly interact with our key markets in Asia, this proficiency in English as a common language is required

HAVE FUN… growing and thriving with us

Reporting to the Senior Operations Manager – Restaurant Excellence, this person will work closely with a great support network and platforms to build you for success:

• Franchisee Partners within Greater Asia
• Leadership Teams
• Internal Regional Yum! Team and Global Equipment Team
• Equipment suppliers
• An inclusive culture that let’s your ORIGINALity shine
• Flexible working environment, great benefits and colleagues

Ready to join? Click APPLY to start your Original journey!

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