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Call Center Officer

Salary undisclosed

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Our esteemed client, an established MNC, is searching for a Call Center Officer:

Job Responsibilities

  • Monitor the service quality to ensure customer / experience / service quality meet the standard.
  • Follow up on customer's enquiries, requests and feedback with customers and internal stakeholder.
  • Review and enhance processes and procedures to ensure efficiency of the operation.
  • Deliver a professional, prompt and high quality service experience to customers and internal stakeholder over emails and walk-in.
  • Make outgoing calls to customers.
  • Resolve complicated / escalated issues.
  • Handling time for Customer care Centre
  • Ability to work under pressure and manage customers' expectations.


Job Requirements:

  • Min 1 year of relevant working experience.
  • Teamwork, independent, excellent verbal and written communication skills, problem solving skills, good interpersonal skills.


Additional Information:

  • Salary: Up to SGD 2,500 + Bonus
  • Working Location: East


For interested parties, kindly click on "APPLY NOW" or send in your resume in MS Word format to

[email protected]

*We regret that only shortlisted candidates will be notified*

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