Prime Brokerage Client Services Manager - (Investment Banking|Up to $9k)

The Opportunity

• This is an exciting opportunity to work for one of the leading global banks.
• It is an opportunity for an experienced Client Services Manager to join their team

The Job

This role is with APAC Global Markets Client Service group with primary responsibilities for Prime Brokerage Client support. The individual will have extensive interactions with the clients, external counterparties, internal teams like trading desks, sales, and technology both locally and cross regional

Responsibilities:

• Provide operation and client service support to ensure client's queries are handled in an appropriate and timely manner
• Coordinate and liaise with internal teams in APAC, EMEA and US to provide coverage and support for global clients
• Responsible for managing a portfolio of clients. Provide clients with a single point of contact into the firm and ensure they have access to required markets, products, sales and traders.
• Interact with sales team to provide analysis and account reviews in regular basis
• Strong interpersonal and communication skills with the positive and flexible attitude
• Understanding of appropriate escalation - Team player, willingness to adapt new tasks, challenges and share the knowledge at any level
• Excellent time management, ability to handle high volume and time sensitive client queries - Willingness to recognize and hold accountable for problems and initiate actions to solve them
• Identify and streamline operational tasks and ensure high level of STP.
• Provide clients with in-person demonstrations of client interface systems
• Provide new product/market support to clients

The Talent

• 10+ years of experience in a operations role within Security Operations or Swap Middle-office, ideally a client facing role.
• Strong ability to communicate clearly with sales and clients.
• Self-motivated and able to work unsupervised. Candidate will be able to manage own time and know when to escalate.
• Understanding of Markets Ops Trade lifecycle with ideally a focus on Settlements, Corp Actions.

Next Steps

• Drop your resume and contact us to follow-up, or send your resume to [email protected]
• Email Topic: Apply Client Services Manager
• All shortlisted candidates will be contacted