IT Support Services

Our business support role is responsible for ensuring proper IT operations for the APAC based organizations. IT Operations include local business operations support including helpdesk (global), security, disaster recovery / business continuity / emergency management and business application support.

What would your role be?

• Take responsibility for workplace incident management and request fulfilment.
• Ensure that reporting is completed with regards to IT operational performance with a clear articulation and analysis of trends
• Develop and execute plans to reduce ticket volumes and implement automation.
• In partnership with functional managers, ensure that APAC IT team is operating in adherence to IT protocols and standards across all utilized applications.
• Proactively own and manage escalations from all users, liaising with internal IT teams and third parties to achieve satisfactory outcomes.
• Build strong relationships and act as a bridge between IT, the APAC businesses and support functions.
• Become responsible for hands-on IT support helpdesk and day-to-day IT operations / monitoring.
• Manage and support IT projects implementation and deployment of technologies related to the workspace technology and services.
• Be a team player delivering high quality IT services to all globally and maintaining high availability of IT systems.
  
  

What are we looking for?

• 5-10+ years of experience preferably in financial services, ideally with a bachelor’s degree in a relevant field.
• Sound knowledge of Windows, Blackberry, M365, Market Data Applications, Virtualisation technologies (Citrix, Hyper-V).
• Initiative and ability to structure and drive projects from idea to completion are a must.
• Strong interpersonal and relationship-building skills with effective communication skills: listening, written, verbal.
• A self-starter who takes ownership and accountability.
• Ability to work effectively under pressure in a fluid environment.
  
  

What do we offer?

• Top Singapore location
• All the latest technology to help you excel and advance.
• Agile environment in how we think, the way we work and our trust for each other.
• Lots of special perks, including home office possibility up to 40%.
• Flat hierarchy with collaboration at all levels.
  
  

We are looking for talented people, not just a CV that ticks all the boxes. Even if you do not have absolutely everything we have asked for, if this role sounds like a good fit for you, we encourage you to apply.

At Vontobel, you are building better futures for our clients and society, as well as for yourself. By 2030, we want to be known as one of the leading and most trusted global investment firms. We have 2,300+ engaged professionals, based in over 25 locations globally and headquartered in Zurich.

We are both majority family-owned and publicly listed. Our capacity for long-term focus on topics such as sustainability is underpinned by the security of the family’s 100-year commitment. Driven by an ownership mindset, you can unlock your potential and translate insights into opportunities. We are hiring talented individuals who are determined to deliver in a changing world and who come from a wide variety of backgrounds. Do you want to be Vontobel?

Thank you for applying to Vontobel. We will carefully review your application and will respond to you in a timely manner.

At Vontobel, we are an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.

We value the many voices within our teams and are committed to creating an environment where everyone who wants to be part of our performance culture can be themselves. It is based on mutual respect and zero tolerance for any form of discrimination.

If you have any questions you can contact us through our contact form.