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About Our Company:
We are a leading healthcare organization seeking an exceptional Customer Service Manager to join our dynamic team.
Job Summary:
We're looking for an experienced Customer Service Manager to lead our customer-focused team, driving exceptional service delivery, and fostering strong customer relationships.
Key Responsibilities:
- Develop and implement customer service strategies to enhance customer experience
- Lead and manage a high-performing customer service team
- Drive service recovery initiatives to resolve customer complaints
- Build and maintain strong customer alliances through proactive engagement
- Analyze customer feedback and implement process improvements
- Collaborate with cross-functional teams to ensure seamless customer experience
Requirements:
- Minimum 5 years of customer service experience, preferably in customer care
- Proven experience managing a team, with strong leadership and coaching skills
- Excellent communication, problem-solving, and interpersonal skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Strong analytical and problem-solving skills
What We Offer:
- Competitive salary and benefits package
- Opportunity to work with a leading healthcare organization
- Dynamic and supportive work environment
- Professional development and growth opportunities
How to Apply:
If you're passionate about delivering exceptional customer service, please submit your resume and cover letter to indicate your interest
