Senior System Engineer

Salary undisclosed

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Manage the IT Services at SIM to meet the SLAs and expectations of all SIM Stakeholders
Understand, plan, design and execute the enhancements or expansion of IT Services to the growth and change in direction of SIM businesses. Examples: 1) Design, operations, and support of public/hybrid cloud infrastructure with cloud native security paradigm. Develop and implement accordance to cloud adoption framework. 2.) Implementing cloud-native frameworks for enterprise infrastructure. 3). Ensuring the proposed cloud architectures and solutions are exhibit scalability, maintainability, performance, and security and compliant with industry standard and customer needs.
Understand, plan, design and execute enhancements and maintenance of DAY1 and DAY2 System Infrastructure to ensure reliability, security and service levels are met.
Maintain system security across the enterprise’s global infrastructure deployments analyse system security threats. Monitors organization’s system for security vulnerabilities and investigates occurrences of violations.
Develop new skills within IT Services by working with the people to ensure new technology/approaches are implemented to force the pivoting of skills.
Documentation on SoP, SoW, UAT, internal How-To

Job Requirements

Bachelor’s degree in Computer Science and/or Cloud Engineering/Science, Information Technology or related discipline.
Candidates should possess 3 years hands-on working experience in the System engineering with L2 Cloud Server management experience. Exposure to security, support and operations of sizable enterprise and cloud infrastructure with in-depth hands-on knowledge of security practice.
Proficiency in Windows Server roles and functions is a must.
Proficiency in Linux based systems, security infrastructure, security policy orchestration and system automation tools will be an added advantage.
Ivanti Patching management, Ansible Automation, power automate/powershell and/or other scripting languages.
Familiarity in AWS Best Practise system management, S3 Bucket, EC2 Instance, VPC, Transit Gateway, VPC Peering, SES, Route53, JSoN/YAML scripting.
Fluent in Database/RDS management. MS SQL, Oracle.
Familiar with Call Center Service. Call flow design, Amazon Connect, voice gateway
Experience with Microsoft EntraID, Conditional Access, Graph API, Azure B2C.
Knowledge of ITSM/ITIL would be helpful.
flexible schedule, including night and weekend employment.
Familiar with open source and other tools for monitoring, troubleshooting, and performance analysis

Professional Education/License (if any)

Skills

Strong analytical and troubleshooting skill in technologies, including Windows Roles Servers, Linux Server, SAN storage related issue and continue enhancing reliability.
Maintain, Manage and Monitor Hybrid Cloud Infrastructure.
Knowledge of Cloud security tools like Checkpoint, Security Hub, GuardDuty, AWS Detective
Ability to work effectively in a fast-paced implementation environment
Knowledge of Veritas Backup solution, Ivanti Patching management, Ansible Runbook Automation, IIS Web, Apache/Tomcat Web.
Knowledge of Genesys Call Center Solutions, Amazon Connect Call Center. Voice Gateway and SIP trunk integration.
Automation Scripting experience using PowerShell, Python, YMAL, JSON, Bash.
Knowledge is Database Management, MS SQL, Oracle and AWS RDS.

Personal Attributes

Strong experience in vendor, project, service, people, stakeholder management and process improvement.
Excellent interpersonal, strong people management and communication skills both written and oral with proven ability to communicate at all levels.
Able to have holistic view, able to bridge people, process and information in order to produce appropriate results; ability to see beyond the dot.
A self-starter to learn and broaden knowledge to continuously add values to the organization.

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